--- title: "Services" url: "https://divergenz.ch/services/" language: "en" description: "Explore Divergenz’s services: user research, product strategy, digital product and tool design, and interaction between people and AI." --- # Services ## Research and product strategy ### [User research](https://divergenz.ch/services/#research-and-product-strategy--user-research) We observe people doing their day-to-day work and interview them about their goals, tools, and difficulties. We document recurring needs and workarounds so your team can base design decisions on evidence. #### Deliverables * Interview and observation notes * Research report with findings and recommendations * User stories grounded in observed tasks ### [Product direction and priorities](https://divergenz.ch/services/#research-and-product-strategy--product-direction-and-priorities) In workshops with your team, we bring user needs, business goals, and technical constraints into a shared product direction. We compare solution ideas and agree what to explore or build next. #### Deliverables * UX vision * Prioritized opportunities with business-value rationale * Success criteria and scope for the next phase * Workshop summary with decisions and open questions ### [Task and workflow analysis](https://divergenz.ch/services/#research-and-product-strategy--task-and-workflow-analysis) We map how people complete work across roles and systems, including decisions, handoffs, and exceptions. We prioritize tasks by frequency and importance, and identify which steps need to change. #### Deliverables * Workflow maps showing roles, steps, and dependencies * User stories prioritized by frequency and importance * Bottlenecks and proposed workflow changes ## Digital product and tool design ### [Information architecture](https://divergenz.ch/services/#digital-product-and-tool-design--information-architecture) With your team, we inventory your product's information and define how it is grouped, named, and connected. We use card sorting and navigation tests to check whether people can find what they need. #### Deliverables * Content inventory with properties and uses * Content types, relationships, and hierarchy * Navigation structure and labels * Findings and revisions from structure and navigation tests ### [Design new products and features](https://divergenz.ch/services/#digital-product-and-tool-design--design-new-products-and-features) We develop interface designs and working prototypes that let people try complete tasks with realistic data. We test the prototypes with users and refine the interactions before your team commits to implementation. #### Deliverables * Interface designs and interaction specifications * Interactive prototype * User stories covered by the prototype * Test findings and documentation of unresolved issues ### [Redesign existing products and workflows](https://divergenz.ch/services/#digital-product-and-tool-design--redesign-existing-products-and-workflows) We review your existing product against usability principles and observe where people struggle with everyday tasks. We redesign the affected workflows and test prototypes with users before the changes reach development. #### Deliverables * Usability report with prioritized improvements * Redesigned workflows and interface specifications * Interactive prototypes of the revised workflows * Test findings and remaining usability issues ### [Build design systems](https://divergenz.ch/services/#digital-product-and-tool-design--build-design-systems) We define reusable components, interaction patterns, and design tokens for your product. We document their states, usage, and accessibility requirements so designers, developers, and AI coding tools can build on the same rules. #### Deliverables * Component library in [Storybook](https://storybook.js.org/) and [Paper](https://paper.design/) * [Design tokens](https://www.designtokens.org/tr/2025.10/) for color, typography, spacing, and sizing * Component states, usage rules, and accessibility guidelines * Instructions and checks for AI-assisted development ### [Support implementation](https://divergenz.ch/services/#digital-product-and-tool-design--support-implementation) We work with your developers to resolve interaction details and adapt designs to technical constraints. We review the built interface against the design and document the changes needed as implementation progresses. #### Deliverables * Specifications for component states and edge cases * Implementation review findings with proposed corrections * Updated designs and a log of implementation decisions ## Human-AI Interaction ### [Explore AI product opportunities](https://divergenz.ch/services/#ai-product-design--explore-ai-product-opportunities) We examine tasks in your product to identify where AI could help and where conventional software is a better fit. With users and developers, we compare concepts and test assumptions about usefulness and technical feasibility. #### Deliverables * Prioritized use cases with a recommended product direction * Early concepts and assumptions to test * Success criteria, technical uncertainties, and risks * Prototype scope with agreed tasks and boundaries ### [Design and prototype AI features and tools](https://divergenz.ch/services/#ai-product-design--design-and-prototype-ai-features-and-tools) We build working prototypes to design how people and AI work together. We define which tasks AI handles and how people interact with it. This includes how they give instructions, review results, and correct mistakes. Where needed, we connect agreed-upon data sources and tools. With users and your developers, we test task completion and how failures are handled and corrected. #### Deliverables * AI system and interaction designs with defined agent actions and human-review points * Working AI-agent prototype and source code, connected to agreed data sources and tools * Structured domain knowledge and business rules for the agent * Repeatable LLM benchmark suite measuring task completion, output quality, and processing time * Performance analysis and tested agent changes with before-and-after benchmark results * Integration and handover documentation, including known limitations and next steps [View pricing](https://divergenz.ch/pricing/) [Discuss your project](https://divergenz.ch/contact/)